Help.Answers and contact.

Common questions before you order and during your contract. For your connection and equipment, our technical support team can help.

What brings you here?

Do you cover my address?
Check a specific address — the result shows the available technologies and plans.
Check coverage
Connection and equipment
Technical support: Mon–Fri 9:00–19:00, Sat 9:00–17:00.
+48 52 55 11 444
Contract, invoices, signing in
Your account details and invoices are in the client area.
Client area
Terms and documents
Service terms and conditions.
Terms

We gathered the topics that come up most often before ordering: installation, coverage, fees, package changes, and TV.

How do I know whether you cover my address?
Enter the address on the coverage page or in the form on the home page. We'll show which technology is available at the specific location: our fiber, wireless link, or wholesale access to another operator's infrastructure.
How long does installation take?
We check what is possible at your address and agree the connection date with you. We confirm the installation date once the address is verified.
Are there hidden fees or an activation fee?
Before you order, we show the subscription, one-off fees, and discount conditions. The terms for the specific offer also state any activation or equipment fees that apply.

Is TV available over the wireless link?
TV is delivered over fiber. At addresses served only by wireless we offer Internet alone.
Which TV decoder do I get?
Korbox5-Pi with 4K Ultra HD support (3840×2160 at 60 fps), Android 10, and the full app ecosystem — YouTube, browser, app store. Dual-band Wi-Fi, HDMI 2.0a, two USB ports. Hardware included in the subscription — no upfront purchase, no deposit. Full specs on the Internet + TV bundle page.
How do premium packages (Canal+, HBO, FilmBox) work?
Premium packages are an extension of your base TV subscription — they cannot be activated as a standalone service. We confirm the price and activation during the conversation because they depend on your base TV package.

Can I change the package mid-contract?
Yes, in both directions. You can move up or down between Internet tiers, base TV packages and premium add-ons without signing a new contract. The change takes effect from the next billing period.

Call or write. We'll pass your case to the right team.

Sales and customer service: +48 52 55 11 333
Mon–Thu 9:00–17:00 · Fri 8:00–16:00
Technical support: +48 52 55 11 444
Mon–Fri 9:00–19:00, Sat 9:00–17:00
Email: internet@rfc.pl